Information We Collect

When you interact with our platform, we collect several types of information to provide you with a better learning experience. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up for our courses or contact us, you voluntarily share information such as:

• Full name and contact details (email address, phone number)
• Billing information for course enrollment
• Educational background and learning preferences
• Communications you send to our support team
• Feedback and survey responses about our courses

Automatically Collected Data

Our platform automatically collects certain technical information when you browse or use our services:

• IP address and geographic location data
• Browser type, operating system, and device information
• Pages visited and time spent on different sections
• Course progress and completion metrics
• Login timestamps and session duration

How We Use Your Information

The data we collect serves specific purposes related to providing and improving our educational services. We don't sell your personal information to third parties.

Service Delivery

Your information helps us deliver the courses you've enrolled in, track your progress, and provide personalized learning recommendations. We use your contact details to send course updates, answer questions, and provide technical support when needed.

Platform Improvement

We analyze usage patterns to understand which course materials work well and which need refinement. This helps us create better content and improve the overall learning experience for everyone. For example, if many students struggle with a particular module, we might add supplementary materials or adjust the pacing.

Communication

We'll send you emails about your enrolled courses, upcoming events, and platform updates. You can opt out of marketing communications while still receiving essential service-related messages. Our emails typically include:

• Course enrollment confirmations and receipts
• Learning progress updates and milestone achievements
• New course announcements that match your interests
• Platform maintenance notifications
• Educational content and industry insights

Data Storage and Security

We store your information on secure servers located in data centers that comply with international security standards. Our infrastructure includes multiple layers of protection to prevent unauthorized access.

Security Measures

We implement industry-standard security practices including encryption for data transmission, regular security audits, and access controls that limit who can view your information. Our team receives ongoing training about data protection and privacy best practices.

Data Retention

We keep your information for as long as you maintain an active account with us. After account closure, we retain certain records for legal and operational purposes:

Sharing and Third Parties

We work with several service providers to operate our platform effectively. These partners have access to limited information needed to perform their specific functions.

Service Providers We Use

• Payment processors: Handle secure payment transactions and billing
• Email services: Deliver course communications and updates
• Analytics tools: Help us understand platform usage patterns
• Cloud hosting: Store course content and user data securely
• Customer support software: Manage and respond to your inquiries

All third-party providers sign agreements requiring them to protect your data and use it only for specified purposes. They cannot use your information for their own marketing or sell it to others.

Legal Requirements

We may disclose your information if required by Vietnamese law, court order, or government request. This might happen in cases involving fraud investigation, legal disputes, or regulatory compliance. We'll notify you about such requests unless legally prohibited from doing so.

Your Rights and Choices

You have significant control over your personal information. Under Vietnamese data protection regulations and our commitment to transparency, you can exercise these rights at any time.

Access and Correction

You can view and update most of your personal information directly through your account settings. If you need help accessing or correcting your data, contact our support team at help@sparklytechflow.com with your request.

Data Portability

You can request a copy of your personal data in a structured, commonly used format. We'll provide this within 30 days of your request. This includes your profile information, course progress, and communication history.

Deletion Rights

You can request deletion of your account and associated data. We'll remove your information within 60 days, except for records we're legally required to retain (like transaction histories for tax purposes). Note that deleting your account means losing access to completed courses and certificates.

Marketing Opt-Out

Every marketing email includes an unsubscribe link. You can also adjust your communication preferences in your account settings. Even after opting out of marketing, you'll still receive essential service messages about your enrolled courses.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you use our platform. Most browsers accept cookies automatically, but you can modify your browser settings to decline them.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality like login sessions
• Performance cookies: Help us understand which features are most popular
• Preference cookies: Remember your settings and customization choices
• Analytics cookies: Provide insights into user behavior and course engagement

Blocking certain cookies may affect your ability to use some platform features. For example, disabling essential cookies will prevent you from staying logged in between sessions.

International Data Transfers

While we primarily serve students in Vietnam, some of our service providers operate servers in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy.

These safeguards include contractual agreements requiring foreign processors to maintain data protection standards comparable to Vietnamese regulations. We only work with providers in countries recognized for having adequate data protection frameworks.

Children's Privacy

Our platform is designed for adults and professionals seeking financial education. We don't knowingly collect information from anyone under 16 years of age. If you're under 16, please don't register for our courses or provide personal information without parental consent.

If we discover we've inadvertently collected data from someone under 16, we'll delete it promptly. Parents who believe their child has provided information to us should contact help@sparklytechflow.com immediately.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review this page occasionally to stay informed about how we protect your information.

Continuing to use our platform after policy changes means you accept the updated terms. If you disagree with the changes, you can close your account before they take effect.